John Force RaceStation Help & Service

Return Merchandise Policy:
There are no cash refunds given. If you return any merchandise bought at the John Force RaceStation, either in-person or online; you must present an original John Force RaceStation store receipt for credit. Credit is given in the form of a "Gift Certificate" for the amount of the merchandise and tax (if applicable). If you cancel an order after the merchandise has already been shipped, you will not be credited for shipping charges, and there is a 20% "re-stocking fee" deducted from the receipt upon the return of merchandise. All merchandise must be returned in the same condition it was purchased. Management reserves the right to refuse credit on returned merchandise if said product is damaged or shows signs of use.

Help on Checking Out
You may order with or without an account.
If you are a new customer and haven't placed an order with us yet, you do not need to register or open an account with us first. You will create an account at the time that you place your first order. (for registered account users)

To simply order without an account simply place your order via the checkout button without registering.

IS YOUR SHIPPING ADDRESS COMPLETE & CORRECT?
Correct Apartment/Suite number?
Right Zip Code? (postal code)

WARNING: If UPS has to re-route your package to another address because of error, or by your request, you will be charged a fee of up to $10.

CORRECT BILLING ADDRESS?
To protect cardholders from fraud we must have the full and accurate name, address and phone number that your credit card provider has on file. (The address where your credit card statements are sent.)

If the billing address you provided does not match your order will be delayed until we can further verify your card. Providing us with your credit card provider's phone number below gives us another avenue to verify your card, as does providing the 3-digit CID number from the back of your card (MC,Visa) and 4-digit on the front of AMEX. If we are unable to completely verify your card on our own, we will contact you requesting a correct billing address. If we do not receive a response in 3 business days your order will be cancelled for security reasons.

This is not where your package is being sent. The Billing Address is for verification purposes only.

Credit Card CID Number
For the smoothest possible transaction, this number (see below) found on the back of your credit card ensures that you have the card in your possession when placing this order.

Here is a sample of how to
find your card's ID number:

Visa / Mastercard & Discover       3 digits on back of card

American Express: 4 digits on front of card

PAYMENT METHODS
We accept American Express, MasterCard, Visa, Discover credit cards, as well as John Force RaceStation Gift Certificates, personal checks, money orders, or cashier's checks denominated in U.S. dollars and drawn on a U.S. bank. If paying by credit card, the information must match your credit card statement billing address and without a valid credit card number, your order will not be processed. If you are paying by money order, personal check or cashier's check, please make it payable to John Force RaceStation and mail it to the following address. Orders paid with a personal check will be held for 14 days; to allow the check to clear the bank.

John Force RaceStation
22722 Old Canal Road
Yorba Linda, CA 92887

NON-CREDIT CARD PAYMENTS
To accomodate customers who do not wish to pay by credit card we accept payment via fax
@ 714-921-1691. We also accept Cashier's Check, Money Order and Personal Checks.

Payable to:

John Force RaceStation
22722 Old Canal Road # B
Yorba Linda, CA 92887

YOUR E-MAIL ADDRESS: Please be sure to enter your e-mail address correctly. Though we do not anticipate any problems with your order, this is our primary way to contact you if any arise. We will also send you a confirmation e-mail when your order has shipped. All of your personal information is protected by our Privacy Policy.

RE-ROUTING OF SHIPPED ORDER

If the customer re-routes an order to a different location (other than the location listed under original SHIPPING INFORMATION) through UPS or RaceStation Customer Service Dept., the customer’s credit card will be charged and additional fifteen dollars ($15) for this service. 

SECURITY QUESTIONS

The security of information communicated in an online environment is a concern. We have worked hard to make sure that the information you have access to cannot be accessed by others.

The security during our development of this web site and online store has been of the utmost importance. Below is a list of the extensive security measures that have been taken to safeguard access to this web site.

SSL (Secured Socket Layer)
John Force RaceStation website takes every precaution to protect our users’ information.  When users submit sensitive information via the website, your information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the our SSL technology 128bit encryption provided by GoDaddy.  

Data Encryption
All data that is transfered from our system to this server is highly encrypted. In fact, the data remains encrypted while being stored on this server. The data is only decrypted when it reaches your screen.

Case Sensitive Passwords
All passwords support a combination of upper and lower case characters. This feature increases the possible number of characters that are possible for any one password.

Locks and Limits
Our system has built in safeguards to detect brute-force attacks on our system. This means that if a user sitting at a computer exceeds our maximum number of attempts for access to the system, that user will be denied access to this system.

PRE-ORDER Policy

Most specialty diecast cars are only available as a pre-order. What this means is that many "special-themed" cars are SOLD OUT before they are even made. If you want a certain diecast collectible, but want to wait until a retailer has it in stock; you may miss out! Most of our special-themed diecasts are SOLD OUT before they ever make it to our store, or have increased in price since they first introduced. It is recommended to PRE-ORDER diecasts that are produced in low production (very limited edition), as these are the first to increase in value and become the most desirable among collectors.

We do charge your credit card at the time of a PRE-ORDER purchase. Cash, Check, Money Order or Personal Check payments must be received within 10 days of order being placed. If payment is not received in that time - the PRE-ORDER is cancelled. If a customer cancels a PRE-ORDER, there is a 5% cancellation fee deducted from the item’s PRE-ORDER sold price to cover handling & service fees.  The remainder of the pre-order purchase plus fees will be credited back to the customer.

Diecast manufacturers produce diecasts on a limited quantity basis, once an item is produced it will never be manufactured again. This allows diecasts to increase in collectible value. When you buy a new diecast it is not a remanufactured item, and your collectible will most likely increase or hold its collectible value; pursuant to a past history of diecast collectibles.  We are not responsible for cancellations or shortages from the manufacturer. We will refund in full any order that we are not able to fill.

Please Note: All PRE-ORDERS will be processed on a first-come/first-serve basis. Pictures shown are for example only. The final product may vary slightly due to last-minute sponsor changes. You can not order other merchandise with your PRE-ORDER; those items will be shipped immediately to you. We try to estimate as best as possible the DELIVERY DATE when the PRE-ORDER item will be ready to ship.   This is noted in the description area of the PRE-ORDER item. 

SPECIAL ORDERS

Any items that require special handling or are autographed pursuant to a customers request are NON-REFUNDABLE & NON RETURNABLE.  Once merchandise has been personalized to a customer’s request, this item is a non-sellable item to other customers.  Because every effort is made to accommodate customer’s special requests, these items are exclusive to that customer.  PLEASE DOUBLE CHECK SIZE & COLOR OF APPAREL BEFORE PLACING ORDER FOR THIS REASON!!!

Using Your Account

Wondering about the status of an order? Want to change your account or order information? Care to subscribe to or unsubscribe from a mailing? Whatever you need to do, you can do yourself via Your Account.

We'll ask you to sign in with the e-mail address and password associated with your account. (If you forgot your password, we can help you get a new one.)

If you are a new customer and haven't placed an order with us yet, you do not need to register or open an account with us first. You will create an account at the time that you place your first order. For more help on ordering, click here.

Tracking Your Order

Tracking Your Package

Ten (10) days after your order was placed and if you have a tracking or delivery confirmation number, follow the links below for more information. If you're not sure whether or not your order has been shipped, check the status of your recent orders in Your Account.

UPS

Package Tracking: http://wwwapps.ups.com/etracking/tracking.cgi
Phone: 1-800-742-5877

Pricing Error & Inaccuracy Disclaimer

The information on the johnforceracestation.com Website may contain errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors or inaccuracies and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors or inaccuracies may be related to product descriptions, pricing, and availability. In the event of a pricing error, johnforceracestation.com will provide you with the following options: (1) to proceed with the transaction based on the corrected information; or (2) to cancel your transaction. We apologize for any inconvenience this may cause you. If you are not fully satisfied with your purchase due to any errors or inaccuracies, you may return it as an Incorrect or Defective Item. Please see our return policy for further information.

RETURN MERCHANDISE POLICY

There are no refunds after 30 days from date of receipt.  There are no cash refunds given. There is a 20% restocking fee charged and a store credit (gift certificate) issued.  There are no refunds of shipping & handling charges.  If you return any merchandise bought at the John Force RaceStation, either in-person or online; you must present an original John Force RaceStation store receipt for credit. Credit is given in the form of a "Gift Certificate" for the amount of the merchandise and tax (if applicable).

EXCHANGES

If after you receive an item and want to exchange it for a different size, you are responsible for the cost to ship the merchandise back to our RaceStation Store; and for us to re-ship the new exchanged item back to you.  If there is an added charge for a different item, your credit card will be charged this amount, plus return shipping & handling charge.  Exchanges should specify the correct size needed, register receipt # or order confirmation # and be sent to:

Attn: Lana Chrisman
John Force RaceStation
22722 Old Canal Road
Yorba Linda, CA 92887

.

CANCELLATION OF ORDER

Cancellation of Order Policy:

In order to get a full refund of your order, you must cancel your order prior to shipping.  If you cancel an order after the merchandise has been shipped, you will not be credited for shipping charges, and there is a 20% "re-stocking fee" deducted from the receipt upon the return of merchandise. All merchandise must be returned in the same condition it was purchased. Management reserves the right to refuse credit on returned merchandise if said product is damaged or shows signs of use.

If you have any questions not covered by this page, please send them in to service@johnforceracestation.com